What Crystal Lake Homeowners Say About Level Two Chimney Crystal Lake
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every one of those jobs ended with a documented photo record and a written price agreed to upfront. Reviews don’t happen by accident in this business. They come from showing a homeowner the exact creosote buildup we found in their flue liner, explaining what Class I versus Class III creosote means for their burning season, and fixing what’s actually broken instead of inventing problems that don’t exist. Crystal Lake homeowners are particular about their fireplaces, and they should be. Here’s what they’re saying after we’ve been in their homes.
Recent Reviews
“We bought our place near Veteran Acres last fall and the inspector said the chimney ‘looked fine.’ Corrine’s crew ran a camera up the flue and showed us a cracked clay liner with gaps you could see daylight through. They gave us a written price for a stainless steel liner, no pressure, and we booked it once we got two other quotes to compare. The photos from before and after are in our home file now.”
Dustin N., Veteran Acres, Crystal Lake
“Three different companies told us we needed a full rebuild of our chimney crown. Level Two came out, did the NFPA 211 Level 2 inspection with the camera, and showed us the crown had surface spalling but the structural concrete underneath was sound. They repaired it with CrownCoat for a third of what the others quoted. Written price before they started, photo record after. That’s how it should work.”
Chris R., Coventry, Crystal Lake
“We’d been burning in our fireplace for six years without a sweep because the last company made us feel stupid for asking questions. Corrine’s technician walked me through the smoke chamber buildup, explained why Class III creosote is different from the flaky stuff, and showed me the reading on the moisture meter for our firewood. No guilt, just facts. We’re on their annual schedule now.”
Nicole T., Four Colonies, Crystal Lake
“Our boiler flue was backing up smoke into the basement every time the wind came from the northwest. Two companies wanted to sell us a new liner. Level Two found the real problem: a deteriorated chimney cap that was letting water saturate the flue gases and creating a partial blockage at the smoke shelf. New cap from Gelco, proper cricket installation behind it, problem solved. They texted when the tech was on the way and his license number was right on the page when I booked.”
Brian M., Lundahl Middle School area, Crystal Lake
“I brought them a competitor’s written estimate for $4,200 in masonry work. Corrine did the free second opinion, ran her camera, and showed me the ‘spalling’ was cosmetic efflorescence that a good water repellent treatment would handle. Saved me thousands. The Haven Standard Clause 1 thing about written prices isn’t marketing, it’s how they actually operate. I’ve never had a home service company put the scope, the price, and the warranty in writing before the truck even leaves the shop.”
Dustin N., Veteran Acres, Crystal Lake
“We live in an 1880s farmhouse near the old train depot and every chimney company before this one acted like our unlined masonry chimney was a problem they didn’t want. Level Two documented the whole flue with photos, explained our options from a stainless steel liner to a HeatShield cerfractory seal, and gave us three written prices with different approaches. We went with the HeatShield application because it preserved the original structure. The photo record shows the before condition, the application process, and the final smoke test. Clause 4 of the Haven Standard means something when you can actually see the documentation.”
Chris R., Coventry, Crystal Lake
Why Customers Trust Us
Every review above points to the same pattern, and it’s not accidental. It’s the Haven Standard, built into how we operate since 2009.
Clause 1 means you get a written price, a written scope, and a written warranty before anyone touches your chimney. Not after the tech is in your living room. Not after they’ve climbed the roof. Before. Dustin saved thousands because that written price created a baseline he could compare. Nicole felt respected because the price was already settled when the conversation turned to her actual chimney condition.
Clause 4 requires a documented photo record on every visit. Brian’s technician texted when he was en route, arrived in uniform with a visible license, and Brian walked away with camera footage of his smoke shelf obstruction, not a verbal description he couldn’t verify. When we say your liner has gaps, we show you the gaps. When we say your crown is sound, we show you the intact concrete underneath the spalled surface.
The 365-Day Done Right Promise covers every job we complete. If it’s not done right, we make it right. No arguments about whether the issue was “in scope.” No transfer to a warranty department that doesn’t answer. Call (815) 923-3185 and you’ll reach a live person, 24 hours a day, 7 days a week. Not a voicemail tree. Not a web form that sends you to an inbox nobody checks.
Our materials come through Haven’s buying network from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. That network exists specifically to keep customer prices honest, not to pad margins with proprietary products you can’t price-check.
We’ve inspected and cleaned 38,000 chimneys. We’ve issued 38,000 written prices before work started and maintained 38,000 documented records of what we found. The reviews above aren’t cherry-picked exceptions. They’re what happens when a Crystal Lake homeowner expects transparency and gets it.
Call (815) 923-3185 for your chimney cleaning, inspection, or repair. We’ll give you a written price you can compare, a camera inspection you can see for yourself, and a photo record you’ll keep as long as you own your home.
Written by Corrine Halstead, Owner at Level Two Chimney Crystal Lake, serving Crystal Lake since 2009.