Our Guarantee & Warranty - Level Two Chimney Crystal Lake

The Level Two Chimney Crystal Lake Guarantee

When we say we stand behind our work in Crystal Lake, we mean Corrine Halstead puts her name on a written warranty before any brush touches your flue. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and every single job started with a written price and ended with a documented photo record. That’s not marketing language. It’s Haven Standard Clause 1: have it in writing, and Clause 4: the photo archive. If we miss something, install something wrong, or leave your living room dusty, we make it right. The 365-Day Done Right Promise isn’t a slogan stamped on a truck. It’s the actual agreement you hold in your hand.

Call (815) 923-3185

What’s Covered

• Workmanship on every repair and installation. If a chimney cap we installed leaks, a liner joint separates, or a crown repair fails within a year of completion, we return and fix it at no charge. We don’t debate whose fault it was. We look at the photo record from the original job and determine what went wrong.
• Parts and materials sourced through Haven’s buying network. We use DuraFlex liners, HeatShield refractory mortar, Gelco caps, Olympia Chimney components, Famco hardware, and Copperfield supplies. These aren’t generic alternatives. If a manufacturer defect surfaces, we handle the exchange. You don’t chase warranties through three phone trees.
• Complete jobsite cleanup. Chimney work in Crystal Lake homes, especially older neighborhoods near the historic district or along the Fox River basin, can mean tight spaces and finished basements. We lay protective sheeting, run HEPA vacuums, and bag debris before we leave. If we tracked soot through your hallway, we clean it. That’s part of the job, not an optional add-on.
• On-time arrival with verified crews. Haven Standard Clause 3 requires background-checked, uniformed technicians with a named assignment. You get a text when your tech is en route, not a four-hour window that stretches to six. If we’re delayed by weather or a previous job running long, we call. Crystal Lake traffic on Route 14 or Randall Road is predictable. We plan for it.
• Honest pricing with zero invoice surprises. The written price you approve before work starts is the price you pay. If we find additional damage during a camera inspection, we stop, show you the image, and write a new scope with a new price. We don’t proceed until you sign. No “while we were in there” charges added after the fact.

Our Satisfaction Promise

If something about our work doesn’t meet what we agreed to in writing, call (815) 923-3185. A live person answers, 24 hours a day, 7 days a week. We don’t route you to voicemail or ask you to submit a web form and wait 48 hours.

Here’s what happens next. We pull the photo record from your job, review the written scope, and schedule a return visit within 72 hours for non-urgent items, faster if there’s a safety issue. Corrine Halstead reviews every complaint personally. If we made an error, we fix it. If we missed something in the original scope, we complete it at the original quoted price. If you’re simply not satisfied with how the work turned out, we’ll redo it or refund the labor portion. The 365-Day Done Right Promise means we don’t argue about whether the problem exists. We solve it.

We’ve honored this promise on chimney sweeps in Crystal Lake’s Coventry neighborhood, on liner replacements near Three Oaks Recreation Area, and on crown rebuilds in the Colby subdivision. The photo record from Clause 4 protects both of us. It shows what we found, what we did, and what the flue looked like when we left.

Before

After

Licensed & Insured Backing

A warranty is only as solid as the company behind it. Level Two Chimney Crystal Lake is licensed and insured, with credentials displayed on every page of our site and available on request. This isn’t abstract protection. If a technician is injured on your property in Crystal Lake, our workers’ compensation coverage responds. If accidental damage occurs to your home during a chimney rebuild or liner installation, our general liability policy handles it. You don’t file against your homeowner’s policy and absorb the rate increase.

Licensing means we’ve met Illinois requirements for chimney and fireplace contracting, including the technical knowledge to identify Class III creosote glaze, spalling masonry, or deteriorated smoke chamber parging that poses a real fire or carbon monoxide hazard. Insurance means if we misdiagnose a flue liner condition and a problem develops, you have recourse beyond a handshake. Corrine Halstead has operated under these requirements since 2009 because a guarantee without financial backing is just a promise on paper. We put both in writing.

Free Second Opinion on Any Written Estimate

We started offering this because Crystal Lake homeowners were being told they needed full liner replacements when a stainless steel sleeve or HeatShield resurfacing would solve the problem. Bring us a competitor’s written quote. We’ll run our own NFPA 211 Level 2 camera inspection, show you the footage, and write our own scope with our own price. Sometimes we agree with the original diagnosis. Sometimes we don’t. Either way, you have documented evidence from two sources, and you pay nothing for our inspection if you don’t hire us.

What You Walk Away With

Every Level Two Chimney Crystal Lake customer receives: a written scope of work with itemized pricing, a written warranty document with the 365-Day Done Right Promise, and a complete photo record of the inspection and any work performed. These aren’t digital files buried in an app. They’re yours to keep, to share with your home insurer, or to reference when you sell your Crystal Lake home. Since 2009, this documentation has helped our customers prove maintenance history, avoid duplicate charges from other companies, and settle disputes with full visual evidence.

Written by Corrine Halstead, Owner at Level Two Chimney Crystal Lake, serving Crystal Lake since 2009.